MarTrust, part of Marcura, and the crew payments solution supporting more than 150,000 seafarers worldwide, has partnered with the International Seafarers\u2019 Welfare and Assistance Network (ISWAN), the international not-for-profit maritime organisation providing 24\/7 helplines and welfare resources for seafarers and their families.<\/p>\n
The partnership is designed to improve awareness and access to mental health and financial wellbeing support across the maritime sector.<\/p>\n
Data and insight to strengthen crew welfare<\/strong> It will help shipowners and managers better understand the pressures their crews face and take proactive measures to support them, while ensuring that ISWAN\u2019s services remain relevant to the evolving needs of seafarers globally.<\/p>\n Meeting seafarers where they are<\/strong> Many seafarers spend long periods at sea with limited connectivity and little awareness of where to turn for help. This challenge is particularly evident among younger crew, who are more likely to seek assistance through digital channels.<\/p>\n As part of the partnership, ISWAN\u2019s resources will now be made accessible directly through the MarTrust crew app, giving seafarers clear visibility of support options and guidance.<\/p>\n A partnership that makes sense<\/strong><\/p>\n \u201cWe take around 450 new contacts each month, but that\u2019s just a fraction of the seafarers who could benefit from our support,\u201d said Simon Grainge, CEO of ISWAN. \u201cThrough this partnership, we can reach more crew digitally; at a moment when they\u2019re often thinking about their money, their family, and their wellbeing; and connect them to the right help when they need it most.\u201d<\/p>\n \u201cFinancial worries are a major cause of anxiety both on board and at home,\u201d added Stuart Gregory, CEO of MarTrust. \u201cBy working with ISWAN, we can connect more crew to trusted support at the moment they need it and remove unnecessary stress from daily life at sea. This partnership allows us to combine our digital platform with ISWAN\u2019s expertise to make a tangible difference to seafarer wellbeing around the world.\u201d<\/p>\n A foundation for long-term collaboration<\/strong> About MarTrust:\u00a0<\/em> About the International Seafarers’ Welfare and Assistance Network (ISWAN):<\/em> MarTrust, part of Marcura, and the crew payments solution supporting more than 150,000 seafarers worldwide, […]<\/p>\n","protected":false},"author":23,"featured_media":266956,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[273,298],"tags":[],"class_list":["post-266955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maritimes-news","category-seagoing-maritimes-news"],"yoast_head":"\n
\nA financial donation from MarTrust will support ISWAN\u2019s welfare and outreach programmes, including the launch of a new Power BI Dashboard. The dashboard will bring together data and insights from ISWAN\u2019s helplines on key wellbeing themes such as financial strain, fatigue, isolation, and contractual concerns.<\/p>\n
\nEach year, ISWAN\u2019s multilingual helplines are contacted by crew seeking practical and emotional support. Calls range from simple enquiries to complex issues involving family and financial worries, stress, fatigue, and at times thoughts of suicide.<\/p>\n
\nBoth organisations emphasise that this is the beginning of a long-term collaboration. Beyond integrating welfare content, the partnership will explore ways to scale awareness of crew welfare resources, co-create future digital tools, and increase industry engagement through shared data insights.<\/p>\n
\nMarTrust, part of Marcura, is the world’s largest specialist maritime payments company, processing approximately $17 billion annually. Our platform streamlines crew payments, supplier transactions, and Cash to Master digitalisation across 130+ currencies at competitive FX rates. We maintain full cost transparency and strict compliance standards while delivering savings to customers. The MarTrust E-Wallet and card enable crew members to manage funds at sea, send remittances home efficiently, and reduce onboard cash requirements for enhanced security. MarTrust is regulated as an Authorised Payment Institution by the UK Financial Conduct Authority and as an Authorised Electronic Money Institution by the Bank of Portugal.\u00a0<\/em><\/p>\n
\nAn international not-for-profit maritime organisation which works to ensure that seafarers and their families have the support and resources they need to respond to the challenges of life at sea, and to drive seafarer-centred change within the maritime sector. ISWAN is there for all seafarers and their families around the world, whatever they are facing, providing free helpline services (including SeafarerHelp and YachtCrewHelp), educational resources, relief funds and humanitarian support. ISWAN also works to drive seafarer-centred change within the maritime sector for better health, safety and wellbeing amongst seafarers and their families, using data insights from its helplines to inform the development of new projects and services.\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"